Frequently Asked Questions

    How do I get access to wholesale prices?

    We would love to help you sign up for access to our wholesale inventory and prices! Just click here to begin. (http://wholesale.ymijeans.com/SiteInfo/ContactUs) Please fill out the information requested and one of our representatives should be in touch with you shortly with further instruction.

    What if I forgot my password to my account?

    No worries! If you have already set up an account with us, please visit our Log In/Join page and click on ‘Forgot Password?’ right under the returning user section. Enter your email address and you will be emailed a link to set up a new password. If you do not have an account, first fill out your information by clicking on this link here. (http://wholesale.ymijeans.com/SiteInfo/ContactUs)

    How do you ship orders?

    We ship our orders using UPS Ground. Please note, we do not ship to PO Boxes.

    How long does my order take to ship?

    Our wholesale team is dedicated to processing and shipping your order as promptly and efficiently as possible. Our general turnaround time is 1-3 business days after your order has been placed. Please allow 3-10 business days for delivery.

    Will I be emailed a tracking number once my order ships out?

    Yes, you will be sent an email to the email address you have provided with a UPS tracking number once your order has been processed and approved to ship.

    Can I get my order any faster?

    Unfortunately, we cannot guarantee to ship anything out faster than 3 business days after your order has been placed. Please note that UPS will not deliver on Saturday and Sunday. 

    Can I ship my order to a P.O. Box?

    No, we do not ship to any post office boxes. Orders placed that are valued

    at $200.00 or more require a signature upon delivery.

    Can I make a change on my order, add an item or make an address correction?

    We try to process your orders as promptly and efficiently as possible. If there is an error on your order, contact us as soon as possible at wholesaleorders@ymijeans.com. We cannot guarantee that any adjustments requested will be fulfilled. Please make sure all information is correct before checking out.

    Can I ship my order to a different state or address than my billing address?

    Sure, you certainly may ship to any address you wish. Please note that orders valued at $200.00 or more will require a signature upon delivery.

    Can I ship an order to multiple addresses?

    We regret we do not drop ship online orders. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.

    Do you offer international shipping outside of the U.S.? How much does it cost?

    Yes, we do ship internationally. We have partnered with a trusted third-party company, International Checkout. When you are ready to complete your purchase, click on your shopping bag and select ‘International Check Out.’ Fill out appropriate information that is requested. Once your order is placed, please contact support@internationalcheckout.com with any questions or concerns. If you will be using a freight forwarder, please notify us with any special shipping requirements.

    What are my shipping costs?

    The cost of your shipment varies on the weight of your package and shipping destination. You will be given an estimate while going through the checkout process. 

    What forms of payment do you accept?

    We accept PayPal and all major credit cards such as Visa, MasterCard, Discover and American Express.

    How can I cancel my order?

    Please contact customer service (wholessaleorders@ymijeans.com) as soon as possible. Please be aware that once your order has shipped, the order cannot be canceled.

    What if my product is damaged or defective upon receiving it?

    If your item arrives defective, please contact one of our friendly Customer Service Representatives immediately in order to obtain further instructions. You can also visit our return policy page for further instructions.

    What is your exchange/return policy?

    While we take pride in our products, if you need to return or exchange a wholesale purchase, you will need to contact us at wholesaleorders@ymijeans.com within 2 weeks of receiving your shipment. We will only accept full pre-packs with all stickers and tags attached. Return authorizations are granted on a case by case basis. You will be responsible for all shipping costs related to return accommodations.

    We do not accept international returns.

    Returns are valid only on merchandise purchased through our wholesale websites.

    Please visit our Returns & Exchanges page for more info. (http://wholesale.ymijeans.com/SiteInfo/ReturnExchange)

    Will my credit card information be secure?

    Rest assured, you are visiting a secure site. All information submitted is kept private and will not be released or sold.